Oracle Service



The Oracle Service provides an Enterprise Edition Oracle database for client use. The Oracle database is an object relational database management system (RDBMS), produced and supported by the Oracle Corporation. The Oracle database was originally developed in 1977 and is one of the most widely-used relational database engines.

It was the first database to use structured query language (SQL) on a commercially available basis. Oracle is a fully scalable relational database architecture and is feature rich, providing many opportunities for robust database processing.

This service includes 3 environments for development, quality assurance, and production (DEV/QA/PROD).

SLA Standard link:

Standard SLA

Available To:

Department, UCOP, other UCs


Standard: $ 496.00 /month

Billing Code:

Standard billed as "DB-ORAC"

Dedicated Service Levels Standard
Price Per Month $ 496.00
10 GB of Storage (3.3GB - DEV/QA/PROD) Included
Dev, QA and Prod environments Included

Secure Yes

Hosted on VM servers running Red Hat Enterprise Linux version 7 on a dedicated ESX VMware Cluster Yes
Servers hosted in IST Data Center Yes

Service availability for Production instances 99% of the year Yes

Consulting Included 25 Hours/yr
Additional Consulting $ 170.00 /hr

Production Support Hours M-F, 8am-5pm Application Support 24x7 Infrastructure Monitoring
Add-on for dedicated instance
Price per month per instance

$ 305.00

Add-on for dedicated VM
Price per month per instance

$ 895.00
Add-on for additional storage with backups in 5GB increments
Price per month per 5GB

$ 2.80

25 Hours consulting for database administration support per year:

  • Initial database configuration
  • Integration into the technology stack
  • Year-long support for simple tickets, firewall tickets, and questions
  • Initial database configuration and integration into the technology stack
  • Support for application upgrades and database administration consulting
  • Support for scheduling and implementing patching and upgrades based on the customer's schedule
  • Responding to off-hour emergency events
  • Attending customer meetings
  • Special monitoring or reporting requests
  • Additional database administration support is available to customers at the consulting rate.
  • 10GB of storage is included with the service. Additional storage with backups may be purchased in 5GB increments. Utilization is determined monthly. (Storage is an extremley fast, solid state drive(SSD) Storage Area Network(SAN))
DBAs provide 24x7 infrastructure and emergency service for production on a best effort basis.