Database Hosting Key Performance Indicators

Incident Response Time8.5minutes, on average.
Target = 90 minutes
Service Request Response Time87minutes, on average.
Target = 4 hours
Number of Applications Supported103 + 
Number of Customers Supported95 + 
Number of Database VMs Supported106 + 
Number of Database Instances Supported201 + 
Managed Database Space (UCB)208 + TB 
Managed Database Space (SD)35 + TB 
ESX Virtual Blades (UCB)7 
ESX Virtual Blades (SD)2