Database Hosting Key Performance Indicators
| Incident Response Time | 8.5 | minutes, on average. Target = 90 minutes |
| Service Request Response Time | 87 | minutes, on average. Target = 4 hours |
| Number of Applications Supported | ||
| Number of Customers Supported | ||
| Number of Database VMs Supported | ||
| Number of Database Instances Supported | ||
| Managed Database Space (UCB) | ||
| Managed Database Space (SD) | ||
| ESX Virtual Blades (UCB) | ||
| ESX Virtual Blades (SD) | ||