Oracle Service

Service Description

Service Description	Details
Description	Built on decades of SQL-first architecture, Oracle delivers a scalable, feature-rich platform for mission-critical workloads. Its UNIX-optimized engine provides industry-leading performance, reliability, and advanced tuning for large enterprise applications.
SLA Standard link	Standard SLA
Available To	All UC Berkeley Campus Units
Costs	$612.00 / month
Billing Code	Standard billed as “DB-ORAC”

Dedicated Service Levels	Standard	Additional Information
Price Per Month	$612.00
10 GB of Storage (3.3 GB – DEV/QA/PROD)	Included
Dev, QA and Prod environments	Included
DR environments	Available	Applications with high recovery level needs must purchase DR instances in San Diego to meet those recovery levels with Oracle Dataguard technology.
IS-3 Security Reviews	Yes
IS-12 Recovery Reviews	Yes	RL4 for Infrastructure. Applications needing high RL will need dedicated instances in San Diego
Servers hosted in bIT Data Centers	Yes
Hosted on VM Servers running Red Hat Enterprise Edition on a dedicated ESX cluster.	Yes
Service availability (Prod) 99%	Yes
Consulting Included	25 hours/yr
Production Support Hours	M-F, 8am-5pm Application Support	24x7 Infrastructure Monitoring and Support. Emergency service for production on a best effort basis.
Additional Consulting	$184.00 / hr
Add-on for dedicated instance	$329.00 / month	Often needed for security separation, performance needing more hardware resources, or special high availbability or recovery level needs.
Add-on for dedicated VM	$1044.00 / month	Sometimes needed for security separation, high performance needs, high availability or recovery level needs.
Storage add-on (5 GB increments)	$2.90	10 GB of storage is included with the service. Additional storage with backups may be purchased in 5 GB increments. Utilization is determined monthly. (Storage is an extremely fast, solid state drive (SSD) Storage Area Network (SAN)).

25 Hours consulting for database administration support per year:

Initial database configuration
Integration into the technology stack
Year-long support for simple tickets, firewall tickets, and questions
Initial database configuration and integration into the technology stack
Support for application upgrades and database administration consulting
Support for scheduling and implementing patching and upgrades based on the customer’s schedule
Responding to off-hour emergency events
Attending customer meetings
Special monitoring or reporting requests
Additional database administration support is available to customers at the consulting rate.